COVID-19 & Changes To Our Service.

From everyone at Nodus HQ, we hope you're keeping safe and well during these difficult times. We are currently living through an unprecedented situation and would like to fully explain how this is affecting the services we provide at Nodus.

To ease the pressure on our support team, please read the details below prior to contacting us, as we hope to provide answers to the most commonly asked question here.

 

Shipping & Delivery Services.

Due to changes in Royal Mail's services and the safety of our staff during the COVID-19 outbreak we will only be dispatching all orders on Tuesday & Friday mornings. Please note that orders will need to be placed by 5pm GMT the prior working day (Mon & Thurs) in order for us to pick and pack in time for dispatch the next morning.

While Royal Mail and many of their international partners are reporting that all services are still operational, we are aware that there are shipping delays that are completely out of our control, particularly on international orders with some regions reporting delays at international depots of 4 weeks. With that in mind we would recommend selecting a tracked shipping service if you are ordering outside of the UK or EU and to allow a little extra time for your order to arrive.

 

Customer Service.

We’re working hard to reply to all messages as quickly as possible, but please be aware that we are currently receiving a huge number of messages regarding delayed shipments caused by the pandemic, and for the safety reasons we are operating on a skeleton staff at Nodus HQ in order to comply with social distancing rule in the work place. We’re incredibly sorry if we’re unable to respond as quickly as normal, but please rest assured that we will get back to you as soon as we can.

 

Pre-Order and Out of Stock Items.

Early on in the pandemic our supply chain in northern Italy was hit hard by the pandemic and had to close down at a crucial point in the production of our leather. This has had a knock on affect which has meant that items that were out of stock or under pre-orders status are only now in the final stages of production and we expect to be shipping them and back to business as near to normal as possible by the end of July.    

 

Thank you for taking the time to read this. Stay safe & look after one another.

 

Many thanks

Alex

Founding Designer